Compensation Fund

Digital Asset Authority is proud to have a dedicated team of highly skilled professionals, each with a wealth of knowledge and expertise. They excel in unravelling the nuances of disputes and crafting resolutions that are advantageous for all parties involved. Our team’s specialization covers a broad spectrum of trading scenarios that may arise between brokers and their clients. We strive to offer prompt, straightforward, and just solutions. This dedication is reinforced by our extensive experience and a comprehensive understanding of international trade practice. Our mission is to secure optimal resolutions without engaging outside entities such as regulatory bodies or formal systems. A key objective in forming the Commission is to uphold and protect the rights and interests of investors.

The Compensation Fund is a part of our company that deals with issues of creating a safe financial environment in situations where:

  1. The broker refuses to comply with the decision made by the Commission.
  2. The broker is no longer a member of the organization, and the decisions made by the Commission are not binding on it.

If the Commission has made a decision and the broker who is a member of the Digital Asset Authority has not complied with it, then the client who filed the complaint has the right to compensation. However, since the existence of debt does not affect all clients, the principles of the fund do not apply to them.

The Fund is financed by automatic membership fees from member-brokers. The amount of deductions, which occur every month, is 10%. The money is deposited into a secure bank account and can be spent exclusively on the needs of the Fund.

Each client who has suffered financially from the actions of a broker who is a member of the Digital Asset Authority, can expect compensation in the amount of up to €100,000. If there are several victims and the total amount of losses exceeds this number, €100,000 will be distributed equally between them.

Rules of Compensation Payments:

After the decision to issue compensation is made, the Commission reproduces the process itself for the winning party in a certain period of time. First of all, the latter should have made the necessary changes to the broker status. After that the 90-day period in which the applicant expects the payment begins its countdown.
1
The Commission is responsible for monitoring the implementation of the binding decision by all parties to the dispute. Therefore, in order to ensure its full undertaking, it is vested with the right to take additional actions that may facilitate this. Investigation in relation to the applicant is also included in the list of such actions.
2
The Commission also considers disputes in which the applicants are 2 or more people against one broker. Accordingly, the decision to issue compensation can be made with respect to all participants in the process. If such an amount exceeds the pre-established limit, the amount is divided between all applicants in equal parts.
3

Each compensation order finds its claimant and is paid in the promised amount.

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