Frequently Asked Questions

Digital Asset Authority is a self-managed company whose purpose is to resolve disputes between traders and brokers. Due to the lack of financial interest, it acts as a third non-jurisdictional party that has the right to resolve the existing disagreements. This organization can provide important assistance to customers who are not satisfied with the actions of the service provider. Its decisions are valid only for clients of those brokers who are its members. Digital Asset Authority provides its honest perspective on resolving the current dispute related to cryptocurrency trading, which is beneficial for both sides.

Neither the verification of the legality of the brokers’ actions nor their monitoring has ever been and will never be the main activity of the organization. The general purpose has always been to resolve disagreements between traders and brokers using rational and effective methods. Before filing a complaint with the Digital Asset Authority, it is necessary to make sure that the broker cooperates with the organization and that its activities are regulated by its country’s authorities.

There are two main goals. The first is to create a committee of honest and independent financial experts. The second is to make its decision-making process faster than it is in ordinary financial regulatory entities.

According to the regulations set by Digital Asset Authority, all brokers must establish a Complaints Contact and an Internal Dispute Resolution (IDR) procedure after they become members. Upon receiving a complaint, the member is required to:

• Acknowledge the receipt of the complaint.
• Offer compensation to the complainant, if relevant.
• Provide a rationale if the complaint is rejected.

If the client goes through the IDR process and is not satisfied with the outcome, they are entitled to escalate their complaint to the Digital Asset Authority for further resolution.

Clients can submit a complaint to the Digital Asset Authority only if the broker maintains a satisfactory level of service and is an active member of the organization. If the broker was once a member but is no longer listed in the database or is currently marked as “under review,” client complaints will not be accepted. In such cases, traders should reach out to the appropriate financial regulatory authority in their country for assistance.

Joining the Digital Asset Authority empowers you to confront potential market risks without apprehension, as the organization will support you at every stage. Additionally, the option to file complaints will underscore your reliability and openness as a financial service provider. Your customers will know that they can turn to fair experts at any time, and this will help them feel confident when they decide to cooperate with you.

Digital Asset Authority aims to assemble a diverse group of financial specialists within an equitable and self-governing Committee, independent of external influences. This Committee will leverage its expertise to resolve emerging conflicts more quickly and effectively than conventional financial regulatory agencies.

You can find a dedicated form on the official website of the Company. To apply for membership with Digital Asset Authority, simply complete the form with the required information. Additionally, if you wish to obtain an electronic version of your application, you can get it by sending a request to info@digitalassetauthority.com.

Within 21 days of submitting your application and filling out the form, you will receive an official response from the Board of Directors. Once your application is confirmed, you will receive a certificate and a member code, as well as a welcome pack with all the necessary data.

It is the responsibility of every member of the organization to have a Complaints Contact and an Internal Dispute Resolution (IDR) procedure. Upon receipt of a complaint, the broker is obliged to:

• Acknowledge receipt of the complaint to the client.
• Compensate for any damages if feasible.
• Explain the rationale if the complaint is denied.

If the broker rejects the complaint and the trader disagrees with the decision, the trader is entitled to submit a formal complaint to the Digital Asset Authority.